We are not responsible for losses or damages sustained in any transaction. Any shortages or damages sustained in transactions must be reported and noted at the time of receipt of the merchandise. Please contact your carrier concerning items damaged during transactions.
For orders Shipped by UPS, please call the Following phone number at: 1-800-PICK-UPS (742-5877) - Domestic Services 1-800-782-7892 - Intl. Export / Import Services 1-800-833-0056 - TTY/TDD Access for the Hearing Impaired.
Contact Rivalswords.com, at 1-877-286-4139 or 856-382-0631. All claims must be notify within 72 hours of receipt of merchandise. For any and all returns must have the Return Authorization # ( RA#) printed on the outside of the carton. If the carton do not have the RA # printed outside of the package, it will be refused. To receive the RA#, please email us at Sales@RivalSwords.com
All returns must be in its original saleable condition, 100% complete, with all packaging materials, manuals, and accessories.
Rivalswords.com, is not obligated to accept any merchandise returned after 30 days from purchases. All defective claims must be made 72 hours from receipt of merchandise or be subject to a 25% restocking fee. A Repair/Replacement Fee will be assessed to all authorized returns received incomplete, damaged or may be refused at our discretion. We do not reimburse shipping costs (unless the mistake is ours and the buyer requests a refund). Exchanges are welcome as long as they are done within 72 hours of receipt of merchandise. There are no restocking fees or additional charges for an exchange. Again, you are responsible for shipping the merchandise back to us in like-new condition (or the condition the merchandise arrived to you in*).
Please call ahead before attempting to disassemble, assemble, repair, or otherwise modify any products. If the product is not in new, working order, Rival Swords may replace it for you. However, attempting to service a product will void any possibility of returning, refunding, or crediting the product back to you.